Refund & Payment Policy

Effective date: July 29, 2026

This policy explains how money moves on Street Teams: how businesses pay, how credits work, when refunds are available, and how creators get paid. It is part of our Terms of Service. All payments are processed by Stripe; Street Teams never stores full card numbers or bank credentials.

1. Credit purchases (businesses)

• Businesses buy credit plans (as of the effective date: Mini $99 / 200 credits, Starter $249 / 700 credits, Growth $399 / 1,600 credits). Charges are made at purchase through Stripe in US dollars.
• Unused plans: if you purchased a plan and have used none of its credits, contact us within 14 days of purchase for a full refund.
• Partially used plans: once credits from a plan have been spent, the plan is non-refundable except where required by law. Every credit movement is recorded in your account's transaction ledger, which you can review in the dashboard.
• Expiration: unused credits expire at each monthly refill and do not roll over.

2. Credit spends

• Opening a creator's full profile (1 credit) is non-refundable once opened.
• Inviting a creator (10 credits): if the creator declines, the credits are not refunded. If the invitation is unanswered, you may withdraw it any time after 10 days and the credits are returned to your balance.
• If a platform error causes an incorrect credit charge, contact us and we will correct the ledger.

3. Collaboration payments and creator payouts

• When a business approves a creator's submitted content, the collaboration completes and the creator's payout is created in the same step. Approval is final — the content license vests and the payout is not reversible through Street Teams.
• Payouts are delivered via Stripe Connect to the creator's connected account. Funds typically arrive within a few business days, subject to Stripe processing and bank timing. Creators must complete Stripe onboarding before payouts can be delivered.
• If a business believes submitted content does not meet the brief, the remedy is to request revisions before approving — not a refund after approval. Disputes between a business and creator should first go through support@streetteams.com; we may mediate in good faith but do not guarantee an outcome.

4. Fraud and violations

We may withhold, delay, or reverse credits or payouts connected to fraud, fake engagement, stolen payment methods, undisclosed advertising, or other material violations of our Terms or Community Guidelines, to the extent permitted by law and by Stripe's rules.

5. Chargebacks

Please contact us before disputing a charge with your bank — most issues are fixable directly, and unwarranted chargebacks on delivered credits or completed collaborations may lead to account suspension. We respond to all disputes with our transaction records.

6. Account closure

If you close a business account, credits eligible for a refund under Section 1 will be refunded on request; other unused credits are forfeited. Creators closing an account will still receive payouts for collaborations already approved, provided their Stripe account can receive them.

7. How to request a refund

Email support@streetteams.com from your account email with the transaction details, or call 213-545-6969. We respond within 5 business days. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days.

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